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Communicating for Greater Impact: How to Get the Results You Want

Here is a short except of an interview with Christine Duvivier, this year’s keynote speaker at the November 2017 Perinatal Leadership Forum in Phoenix.

Christine, a positive change master and author of “What I’d Say if You Wouldn’t Roll Your Eyes … Love notes to my child,” is an international leader in the red-hot field of positive psychology. She has mentored, facilitated, spoken and led positive change with thousands of executives, health care professionals, coaches, individuals, and communities in the US, and all over the world.

While earning her Master of Positive Psychology, Christine experienced the power of positive change first-hand when tragedy struck and she was catapulted into her own personal post-traumatic growth and resilience. Her mission includes helping others discover their own unique paths that unleash hidden gifts –and these help us to thrive. Engaging employees at every level – and re-igniting passion is Christine’s calling.

Maureen: As the keynote speaker at this year’s Perinatal Leadership Forum, communication in the workplace, creating a cohesive work environment, improving performance and providing the best possible care to patients and their families are key themes. You have dedicated your life and career to positive change. Can you explain what positive psychology is, give some examples of how you have used it to improve communication, and how that, in turn, has helped improve work performance?

ChristinePositive psychology looks at what helps people to not just get back to baseline, but to flourish. I have found that positive approaches to change and communication transformed my own work – changing the way I showed up in my work, the way I interacted with everyone around me, allowing me to be more of my true self, and use my gifts and strengths to be happier. I went into positive psychology because it was a field that expanded on my own interests, studies and experiences.

Maureen: Providing physical care just skims the surface of what nursing entails.Effective communication with employees and families is paramount – and these conversations happen all the time. What tips do you plan to address that nurse leaders can apply to their roles immediately?

Christine: I plan to address tips in three areas: (1) to get clear on who they are, who they want to be as a leader, and what their personal vision is. (2) to increase their own positivity and consider how to get more of what matters most to them ,and (3) to easily and quickly achieve the results they want with others. I hope our time together will offer ways to create the workplace they want to lead, and to be more of who they want to be, less tired, and more inspired.

Maureen: Can you give some examples of what communication mistakes people make in the workplace? And, conversely, what communication tools promote a positive work environment?

ChristineCommon mistakes that we all make include reacting to people and situations without thinking… believing we cannot have what we want… believing we must control others… believing we are not valued appropriately. The positive tools I’ll discuss include listening calmly without reacting, putting your higher goals first, and finding common desires.

Maureen: It is often said that we “must take care of ourselves first before we can fully take of others.” With the mental and emotional stress nurse leaders face on a daily basis, it can put a damper on their overall mood, the way they communicate, and how they are perceived. Will you be giving tips on how to channel the stress into more productive interactions?

Christine: Yes! This is huge. I talk about how we change our frame of reference to meet our own needs so that we are then better able to impact the people and world we care about.

Maureen: You said something very powerful on your website that resonated with me:

“Often, positive attributes and skills go unnoticed, or are even squelched. While I had always been interested in positive emotion and psychology, I now began to read more avidly about what conditions prompt positive change among individuals and, conversely, what holds them back. I learned that a cycle of anxiety, fear, and a lack of resilience squanders natural talents and productivity, and I began to learn— and test— the tools and attitudes needed to break this cycle and move toward positive transformation.”

This is so true, and something I think most people can relate to. Do you think it’s about lack of confidence and how we might be perceived that inhibits us from realizing our full potential? Are you going to talk about how we can bring these attributes out?

Christine: Yes! This is something I think most of us experience at some point in our careers and in life in general. It’s mainly due to misbeliefs about ourselves, standards that don’t fit us, and what I call, “the myths that misguide us in life.” All of these are ways of viewing ourselves that come from the world around us, not from our authentic core.

Maureen: As a seasoned speaker, what is your overall goal when giving a speech?

Christine: To uplift, be uplifted, and have fun with the attendees! I want them to think about themselves – and ask: Who do you want to be? How can you get more grounded in your leadership style? How do you want to ‘show up’ every day? How can you engage your workforce more significantly? I know this is a group of incredible, highly engaged leaders and I look forward to making connections with them.

Maureen: How do you think your expertise will help the nurse leaders be better in their roles and lead a more successful team?

Christine : I love what I do. I hope to offer them ways to create the workplace they want to lead and to be more of who they want to be.How can they be less stressed and more invigorated? How can they feel more energized and optimistic? Maybe less tired and more inspired? We will talk about positivity and resilience, getting centered, fine tuning current practices – and hopefully adding some new tactics that will boost success.

To download a PDF of this interview, click here.

To hear more of Maureen’s interview with Christine, click here: http://www.christineduvivier.com/2017/07/communication-leadership-stress-positive-changeinterview/

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About the Author

Maureen Gazda, a freelance writer and 2007 graduate of UMass Amherst, has contributed numerous articles and blogs to newspapers, magazines and websites on a local, regional and national scale. Covering topics from health to travel, she is currently a news and feature writer for New Mobility Magazine – a magazine for active wheelchair users. Paralyzed from the waist down at the age of 12 and open about her story, Maureen is launching her own blog where she will highlight her crazy adventures “rolling” through life. For writing/business inquiries please contact maureengazda@gmail.com.