INDUSTRY PARTNER SPOTLIGHT

Empowering Family Engagement and Safety: AngelEye Health’s MilkTracker

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In the delicate ecosystem of neonatal and pediatric care, the importance of family engagement and transparent, effective communication cannot be overstated. AngelEye Health’s MilkTracker Feeding Management solution stands out as a beacon of innovation in this arena, offering a comprehensive suite of features designed to bolster family transparency, engagement, and safety in neonatal units. This blog delves into the multifaceted benefits of the MilkTracker solution, the proactive approach AngelEye Health takes in receiving and implementing feedback, and the unparalleled customer support that sets the platform apart.

Empowering Families with Transparency and Engagement

At the heart of MilkTracker is its ability to significantly enhance family engagement and transparency in neonatal care. Recognizing breast milk’s critical role in the health and development of neonates, MilkTracker offers an intuitive, parent-facing app that serves as a vital link between the hospital and home.

Viewing Milk Inventory

Families can view real-time milk inventory at home and in the hospital, keeping them informed and deeply involved in their infant’s care. This visibility helps alleviate some of the stress and anxiety that come with neonatal care, providing parents with a sense of control and reassurance.

Pump Session Entries and Analytics

The parent-facing application enables parents to easily log pump sessions, which initiates the process of tracking maternal breast milk. Logging pump session details yields robust analytics and supply trend insights, offering valuable information about lactation patterns. Such data is invaluable for parents to understand and support their lactation journey and for healthcare providers to provide tailored advice and interventions.

Lactation Resources and Support

MilkTracker goes beyond just tracking and analytics; it facilitates a supportive environment where lactation experts at the hospital can view detailed pump session entries from parents and offer targeted support through the two-way Milk Chat feature. This collaborative approach ensures that parents are not alone in their journey, providing access to professional advice and encouragement at their fingertips.

Commitment to Continuous Improvement and Transparency

Understanding the dynamic nature of healthcare and technology, AngelEye Health adopts a proactive stance, evolving the MilkTracker solution based on market trends, the latest evidence and best practice recommendations, and direct feedback from users and stakeholders.

Feedback and Updates

Our team is dedicated to a transparent process of receiving feedback, which is a cornerstone of our development strategy. We regularly interact with healthcare leaders and users to understand how the application impacts the care process and gather invaluable insights that inform our continuous product development. Submitting insights is easy to do online and through regularly scheduled customer success calls.

Investing in an internal team of developers is a strategic move in a dynamic environment like healthcare, where responsiveness and agility are critical. This investment has provided our organization with a competitive edge by enabling faster response times, customization, continuous improvement, enhanced communication, and long-term strategic alignment with our hospital partners.

Roadmap and Development Priorities

Transparency is further emphasized through the visibility of our development roadmap and priorities. This openness allows our partners and users to see the trajectory of MilkTracker’s enhancements, fostering inclusivity and excitement for future capabilities.

Unwavering Dedication to Patient Safety

We recognize that patient safety is paramount and hold ourselves to the highest standards in ensuring the well-being of every child cared for by our hospital partners. We understand the immense trust placed in healthcare providers and industry and take this responsibility very seriously. Our development process ensures that our team can promptly and effectively address any challenges to safeguard patient care and user satisfaction.

We value our hospital partners and are dedicated to fostering open communication. Our mutual commitment to patient safety is the cornerstone of our collaboration, and we are fully committed to upholding this shared principle.

Unparalleled Customer Support

Our dedication to supporting clinicians, care teams, and families is unwavering. AngelEye Health provides 24/7 customer support, underscoring our commitment to ensuring the MilkTracker solution functions seamlessly.

Around-the-Clock Support

Understanding that neonatal and pediatric care do not adhere to a 9-to-5 schedule, our support team is available around the clock to address any technical issues or queries that may arise. This continuous availability is crucial in maintaining the integrity of care and support for families and healthcare providers.

Commitment to Excellence

We take pride in our solution’s reliability and our team’s responsiveness. Our support is not just about resolving issues, but also about ensuring that users feel confident and supported in using the platform to enhance neonatal and pediatric care.

Conclusion

AngelEye Health’s MilkTracker solution embodies the intersection of technology and compassionate care. We set a new standard in neonatal and pediatric care by fostering family engagement through transparency, continuously refining our platform based on user feedback, and providing unparalleled support. Our commitment to enhancing the well-being of children and supporting their families and care teams is at the core of what we do, making AngelEye Health a trusted partner in the journey of neonatal and pediatric care, with a steadfast focus on patient safety and satisfaction.

Learn more about AngelEye Health, Inc

AngelEye is the future of neonatal and pediatric critical care communication – we enable the human connection for parents with their child and their clinical care teams. AngelEye makes a difference at the most critical time in families lives, and we support the essential and dedicated clinical professionals responsible for delivering the best possible outcomes.