Trust and Just Culture:

A Model for Transforming Safety and Outcomes

This live webinar was on July 25… but don’t worry… you can still watch the recording!!

Safety culture allows for fair evaluation of patient care outcomes and medical errors. With a goal of creating safer systems of care, a distinction is made between human error in unreliable systems and intentional unsafe acts. In this webinar, you’ll learn about this transformative model for performance improvement including the implementation of shared governance, principles of crew resource management, simulation, unit-level leadership and culture.


1. Describe at least one characteristic of a “Just Culture” as it relates to patient safety.

2. List two practices that support a culture of safety.

3. Using the ” 7 C’s To Building Trust” list one area where you excel in building trust; and list one area that you could improve.


Joanne Sorensen, a nurse leader in a variety of settings and roles, provides healthcare consultation and education for Phantom Lake Consulting. She recently retired as the VP of Patient Care Services/CNO at UPMC Northwest, and previously served as Clinical Director: Regulatory Readiness/Women’s Hospital at UPMC Hamot. She earned her DNP from Waynesburg University in 2011 where she is adjunct faculty. She was a member of the Pennsylvania State Board of Nursing from 2003-2015, chairing the board in 2006. Sorensen co-chaired the UPMC Health System implementation of a Just Culture. She has also implemented structural components supporting shared governance and was a nurse leader at UPMC Hamot when ANCC Magnet Status was achieved.

Anne Pedersen is the Director of Nursing at UPMC Hamot and has been a nurse leader in a variety of settings for over 20 years. She earned her BSN at the University of Pittsburgh and MSN at UNC-Chapel Hill. She has published extensively in journals ranging from Nursing Management to the Journal of Nursing Administration. She has spoken nationally and internationally on a variety of topics including patient satisfaction, peer review, crew resource management and the qualities of effective leadership.

We are very grateful to Dr. Brown’s Medical for their sponsorship of the 2019 Synova Leadership Webinar series.

Past Webinars

Don’t worry if you miss the webinar. You can always watch the recordings of our past webinars.

Check Webinar Archive