Keeping it Safe When the Conversation Becomes Crucial
Competency in communication is vital to effective teamwork and leadership. How do you stay focused
and get results when the stakes and emotions are high? Megan will provide insights into the key skills
necessary for communicating in difficult situations.
This live webinar was on January 11… but don’t worry… you can still watch the recording!!
“Communication is the most important skill any leader can possess.”
1Articulate three of the most common conflicts nurse leaders encounter in crucial conversations including managing up, down and laterally.
Megan Gillespie, MBA, MSN, RN, NE-BC, Director of Maternal Child Health Service Line, Kaiser Permanente, Santa Clara, CA is an experienced, passionate, outcome-oriented healthcare leader that leverages dual masters’ degree foundation, in business administration (MBA) from University of Texas at Tyler and healthcare leadership (MSN). She has experience across both outpatient and inpatient operations and has a proven track record of performance improvement, enhancing staff engagement, improved HCAHPS, and cost-effectiveness. Megan has the crucial conversations required to transform teams through awareness of quality, financial impact, engagement in action plans and celebrating successes.
This course is pending approved by the California Board of Registered Nurses, Provider Number 15417 for 1 contact hour.