September 12, 2019: Striving for Success:
Making Patient Experience a Priority
This live webinar was on September 12… but don’t worry… you can still watch the recording!!
In this session, you’ll learn about one unit’s effort to meet the complex needs of their patients and families through their journey to implement a Patient Experience Committee.
1. Describe 3 or more strategies that one large Level IV NICU used to improving the patient and family experience in their NICU.
2. List at least 1 strategy discussed in this webinar that could work well in your unit to improve the patient/family experience.
Tanya Williams, MSN, RN, NE-BC has been an RN for 17 years with 8 years of leadership experience. She is currently a Director of Nursing at Texas Children’s Hospital with responsibilities for the three Main campus Neonatal ICUs (76 bed level IV NICU, 55 bed level II NICU and a 42 bed blended level II and level III unit) and the two vascular access teams (a dedicated Neonatal team and a Pediatric team).