Webinar: How a Patient Tragedy Fuels a Culture of Joy

This live webinar was on June 20… but don’t worry… you can still watch the recording!!

In this session, you’ll learn how an interprofessional team turned a patient tragedy into an opportunity to engage staff, bring innovative approaches to the patient’s care, improve employee engagement, and ultimately achieve local and national recognition for their efforts.

1Discuss two benefits of employee reward and recognition programs.

2List at least one of the IHI recommendations for healthy work environments presented in this webinar.


Linda Talley, MS, RN, NE-BC, is the VP and Chief Nursing Officer at Children’s National Health System in Washington DC. A NICU nurse by training, she has held numerous administrative positions at Children’s leading up to her appointment at CNO in 2012. She has led the organization in their first redesignation as a Magnet hospital and is currently leading the journey to their second redesignation as well.  Linda leads important organization wide initiatives including care model redesign, technology implementations and disaster training for nurses. She is currently leading efforts to decrease workplace violence, and she has recently launched an innovative program to address nurse recruitment and retention made possible by a donor gift of $1M.

Webinar Registration

This course is approved by the California Board of Registered Nurses, Provider Number 15417 for 1 contact hour.